Shipping policy

 

Order processing
Every order is checked and packed by hand before it leaves us. Orders are processed within 48 hours of being placed, Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

You'll receive a confirmation email the moment your order is placed, and a second email with tracking as soon as it ships.

Delivery times
Once dispatched, orders arrive in 5 to 9 business days.

Total time from order to doorstep is typically 7 to 11 business days, processing included. Business days are Monday to Friday and do not include public holidays.

Shipping rates
Standard shipping is complimentary on all orders over $150. Orders under $150 are charged a flat rate, calculated and shown at checkout before you pay.

Tracking your order
A tracking number is emailed to you as soon as your parcel is collected. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the parcel hasn't moved.

Where we ship
We currently ship to the United States. If your country isn't available at checkout, it isn't served yet — write to us and we'll tell you when it is.

Duties and taxes
All applicable taxes are calculated and displayed at checkout. You will not be asked for additional charges on delivery.

Address changes
We can only amend an address before the order is dispatched. If you've made a mistake, contact us within 24 hours of ordering and we'll do what we can. Once a parcel is with the carrier, the address is fixed.

Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost.

Delays
Carrier delays, severe weather and peak periods are outside our control and can extend delivery beyond the window above. If your order passes 12 business days without movement, contact us and we'll open an investigation with the carrier.

Lost or damaged parcels
If your parcel arrives damaged, photograph the box and the contents before unpacking further and send the images to us within 48 hours of delivery. If a parcel is confirmed lost in transit, we will replace it or refund it in full.

Returns and exchanges
Changed your mind, or need a different size? See our Returns & Exchanges policy.